I wrote a huge reply to a very interesting thread that resonated with me. Although it was eventually archived, I think people on my wall would like to see this.
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Hi,
I'd like to apologize for the delay on your mute. Although we try our best, it's hard for us to work as efficiently and as fast as many community members would like us to when dealing with the punishments of users. As for questions regarding the length of your mute -
When a user violates two offenses that warrant the same severity of punishment, we only punish for one infraction.
This type of enforcement policy is to prevent us from stacking punishments, leading to unnecessarily long punishment times. You violated two offenses listed in the severity 1 category, and therefore, received a generally small mute time. This time of punishment is debatable, however, the correct enforcement is not. Punishment times are calculated by your previous punishment history and therefore not a fault of our staff team.
I'd like to speak in regards to your attempt at 'testing our staff team'.
I've worked extensively with an array of community members who have attempted to 'test' the quality of our staff members. I've worked to ensure that they and we do not waste resources on testing staff members.
These users generally house multitudes of insider experience with our team and have a large amount of knowledge of the operations and duties of staff members.
I can assure you that 'testing our abilities' may sound like a noble and virtuous, you're generally putting yourself at risk for an unwarranted mute at the hands of a staff member simply under the pressure of moderating a lobby or game server.
Although I'm not quite certain what your intention or reason was of testing, I'd like to point out that we get quite busy and our speed can be effected but a myriad of variables unseen by members of our community.
Perhaps our community will never understand the work that goes into moderating a lobby or game server, but that's okay. When a staff member is busy - you do have to expect a lack in response times and shorter responses. That's just how people operate under pressure.
I apologize for the inconvenience you encountered during your test, but I'd like to remind you that
a busy staff member is never the best staff member.
Time and circumstance are crucial to how we judge staff members - and the almost infinite number of scenarios provide make it hard for us to immediately come to conclusions on the intentions and willingness of staff members.
Again - I am quite sorry that our staff member wasn't able to assist you at the speed you desired. However, this is purely circumstantial and I hope that we could impress you in the future - but unfortunately we are generally very busy once we log in and our support can be slow.
I know users who have had wonderful experiences with staff and some who have had abysmal ones. Help is always a private message or /a request away - as long as you can get a reply.
As we look to improve our staff team, community feedback is vital. Sending a private message to staff members, support tickets with reports on staff members, and posting your advice and criticism is appreciated, however, parties on both sides of our community and staff aisles can achieve this desired goal safely.
If you have complaints about a certain staff member - you should send them to
www.mineplex.com/support.
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Relyh on the forums. He's not the only member of our LT/Admin team that is active, too.
